AWS Pricing & Support
AWS Pricing & Support Overview
AWS Free Tier
AWS offers a free tier to help users explore and experiment with AWS services:
Always Free: Services with free usage limits available indefinitely (e.g., Lambda free tier, DynamoDB).
12-Month Free: Services with free usage limits for the first 12 months after signing up (e.g., EC2, S3).
Trials & Beta Access: Short-term free trials or beta services for testing new features and capabilities.
AWS Pricing Concepts
Pay-As-You-Go:
Only pay for what you use, without upfront commitments.
Avoids overprovisioning and optimizes costs.
Pay Less When You Reserve:
Save money by committing to long-term use of specific resources (e.g., Reserved Instances).
Economies of Scale:
Costs decrease as usage increases, benefiting from AWS's large-scale operations.
AWS Billing Support Features
Billing Dashboard:
A centralized view of your AWS spending, usage, and forecasts.
Provides key insights like monthly expenses, recent invoices, and service-wise breakdowns.
Consolidated Billing:
Combines billing for multiple AWS accounts under a single AWS Organization.
Simplifies management and provides volume discounts across accounts.
AWS Budgets:
Enables setting custom cost, usage, and reservation budgets.
Sends alerts when thresholds are exceeded or nearing limits.
AWS Cost Explorer:
An interactive tool to analyze spending and usage trends over time.
Provides detailed visualizations and forecasts to optimize costs.
AWS Marketplace:
A digital catalog offering third-party software, services, and data products.
Enables streamlined procurement, deployment, and billing directly through your AWS account.
AWS Service Plans
AWS Service Plans
Basic Support (Free):
Includes:
Documentation and whitepapers
24/7 access to customer service
Support forums
AWS Personal Health Dashboard
AWS Developer Support:
Adds:
Email support with 24-hour response time for general issues.
12-hour response time for system degradation.
AWS Business Support:
Adds:
Access to AWS Trusted Advisor for full checks.
Phone call support.
Assistance from Cloud Support Engineers.
Response times:
4 hours for general issues.
1 hour for system down scenarios.
Infrastructure event management.
AWS Enterprise Support (On-Ramp):
Adds:
30-minute response time for critical system issues.
Access to a pool of technical teams and managers for support.
AWS Enterprise Support (Service Plan):
Adds:
15-minute response time for critical issues.
A designated Technical Account Manager (TAM) to provide personalized support and guidance.
Each successive service plan builds upon and includes all features of the previous plans.
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